Day Eight: Seafarers and Inexperienced Staff Ashore

Not many people ever set out to do a job badly. However, there were many responses from seafarers who felt there are now fewer people in management ashore that either understand the demands placed on them at sea, or who have experience first hand. So, inadvertently managers and executives ashore are failing those at sea.

It is clear that there are increasing numbers of people in shipping company management ashore who have not been to sea. That is just how things are, and there are many skilled, talented, well qualified people. The problems arise when inexperienced executives ashore make demands of seafarers without fully realising or thinking of the implications.

DEMANDS ON CREW

Seafarers reported that they often receive phonecalls or emails demanding some piece of information from the ship. There seems to be little patience or indeed empathy for the job of seafarer.

One comment, “The office staff send emails which arrive onto the ship at all hours of the day and night, and they demand rapid responses. They do not take into account time differences or watch patterns”.

So how can this be? How can companies be so inconsiderate in the ways that they are managing their people and vessels? A number of respondents felt that there was no malice, but plain and simple ignorance.

IMPACT ON MORAL

Whatever the reason, the impact on workload, life onboard and even moral can be devastating. Seafarers spoke of being unable to cope with the sheer levels of demands placed on them. “The office seems to rely on seafarers constantly for information”, and this is something which is causing real problems onboard.

 

#28Days #Seafarers #Shipping Also check out the Mission to Seafarers website to learn more that the charity does to address many of the issues raised across these challenges facing shipping. https://www.missiontoseafarers.org/

The Seafarers Happiness Index needs the support of those at sea, and of the shipping industry. So if you would like to be a part of driving positive debate and change – complete the survey or share your thoughts with us. https://www.happyatsea.org/survey

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